FAQ

If you have any questions or want to learn more about us, check out the FAQ below or write to us directly at hello@drink.haus.

The Basics
What is Haus, anyway?
Haus is a beverage brand creating better products for the modern drinker. The alcohol industry hasn’t changed in 100 years, so we decided to redesign how it works — from the ingredients we use, to the way we sell our products directly to you.

We’ve started with a line of apéritifs. They’re created with only natural fruits, herbs, and botanicals, and are low-ABV (alcohol by volume) in keeping with apéritif tradition. All of our products are crafted by our team in Sonoma, CA, and we make our processes transparent so you know exactly what you’re drinking.

We’re just getting started, so sign up for our newsletter to be the first to know about future products.
What exactly is an apéritif?
Apéritifs are a category of spirits with complex flavors that typically come from fruits, herbs, roots and botanicals. They’ve been a big part of European drinking culture for centuries, and they’re becoming more popular in America now too.

They’re low-ABV (less alcohol than whiskey, more than wine), which makes them perfect for enjoying throughout the evening on the rocks or with simple mixers like soda or tonic.
What does an apéritif taste like?
Aperitifs can taste like all kinds of things. In fact, you’ve probably had an apéritif before and didn’t know it. If you’ve had Campari, an Aperol Spritz, a martini or manhattan, you’ve had an apéritif.

Most apéritifs have a complex, herbaceous taste because they’re made with fruits and botanicals. Some of them are very bitter, and some are very sweet.

We’re a bit biased, but they're really, really good.

Our products are inspired by European apéritifs, but they’re designed for the American palate. Our first apéritif, Citrus Flower, tastes like — you guessed it — citrus and flowers, while Bitter Clove —inspired by amaro and whiskey — is earthy and herbaceous.

They're not bitter, and have a fraction of the sugar of similar apéritifs. Each of our apéritifs are complex and sophisticated, with flavor notes coming from a variety of real fruits, herbs, and botanicals in the bottle.
Where is Haus made?
Haus is made in Sonoma County, California. Our team blends and bottles each bottle of Haus at our warehouse, not too far from our farm in Healdsburg. Then we box it up and ship it to your door. We oversee every part of the process, from start to finish.
Wait, how do you say Haus?
Don't worry, we get this question a lot. Haus is pronounced "house."
How come I've never seen liquor for sale online before?
Long story short, it’s mostly illegal. Alcohol laws haven’t really changed in almost 100 years, a time long before the Internet came around. They have a lot of catching up to do.

Believe it or not, we’re the first company to do this. Ever.

Because we’re an apéritif and under 24% alcohol (our apéritifs range from 15-20% ABV), we can legally bypass most of the federal restrictions on spirits and sell directly to your door. We can also open our own retail shops and bars (stay tuned).
Why are you choosing to sell online instead of going through traditional distributors like other alcohol brands?
Our biggest reason — we want a relationship with our customer. If we went through traditional distribution, we’d no longer know who is telling our story and how we’re being served. We’d never get to meet the person drinking us. That just feels wrong.

By selling directly to the drinker, we get to build real relationships with our community and get direct feedback that we can use to build better products. It’s a win for all of us.
How can I stay up to date on new products and releases?
Sign up for our newsletter at the bottom of this page, or follow us on Instagram or Twitter.
Shipping
When will my order ship?
Ground orders ship within 1 - 3 business days. Once your order ships, it should arrive within 5 - 7 business days. Business days are considered Monday through Friday, excluding holidays.

If you want to get your order faster (we get it!), we also offer expedited 2-day and overnight shipping. All expedited and overnight orders will ship by the next business day.
Where does Haus ship?
We ship to many of the 50 states in the USA but still waiting on Alabama, Alaska, Arkansas, Delaware, Hawaii, Indiana, Kansas, Mississippi, Montana, Ohio, Rhode Island, South Carolina, Utah, Vermont, Wisconsin, and West Virginia but we hope to have them on board soon.

Right now, we only ship within the contiguous United States. Eventually, we hope to be shipped across the world. If you want Haus in your country, we'd love to hear from you. Message us on Twitter or Instagram.
Can I ship to a PO Box?
Afraid not. Because Haus is alcohol, it can only be shipped to a residential or business address.
Do you offer Saturday delivery?
FedEx offers Saturday delivery in most areas, just as long as your order is shipped to a residential address. We cannot guarantee Expedited or Overnight shipping will deliver on a Saturday if you're shipping to a business address.
How much does shipping cost?
We offer free FedEx ground shipping on all orders over $50. Ground shipping is just $7 for any order under $50.

We also offer FedEx Expedited (2-Day) and FedEx Overnight shipping. These prices are calculated at checkout.
Can I get my order through local same day delivery?
If you live in San Francisco or Los Angeles, you sure can.

If your zip code is within our local delivery range, you'll automatically see the option for 2-hour or same day delivery depending on your zip code and what time of day you place your order. We hope to roll this out for more cities in the future.
How do same-day or 2-hour deliveries work?
If your address is eligible for same-day delivery in San Francisco or Los Angeles, you'll have the option to select 2-hour or same day delivery by Ohi on the shipping page of our checkout flow. Note, gift notes are not available with local delivery, and bottles are delivered in kraft paper tote bags, rather than our shipping boxes, to conserve paper.

Order deadlines for eligible zip codes:
  • Same day delivery: Available 7 days a week before 6pm PT. Same-day orders placed before 6pm PT on Saturday and Sunday will be delivered between 6 and 10pm PT. If you order after 6pm PT, your order will be delivered the following day.
  • 2 hour delivery: Available Monday through Friday before 6pm PT.
How much does same day or 2-hour local delivery cost?
Local delivery in San Francisco and Los Angeles is just $7 per order.
I ordered a product that doesn’t ship till later, will the rest of my order ship sooner?
Yes, we want you to get as much of your Haus as soon as possible! Your in stock items will ship within 1 to 3 business days, and we’ll follow up with the rest of your order as soon as it’s ready.
Do I need to sign for my order?
Yes. Bummer we know, but it’s the law. However, another adult can sign for you — so if it’s going somewhere with a receptionist (like your office) or a doorman (like your apartment building) you’re all set.

Otherwise, make sure you or somebody over 21 is home on the day it’s supposed to arrive, or it’ll get returned to us — and nobody wants that.
Is it possible to do contactless delivery?
Yes! While the law still requires FedEx and Ohi, our same-day fulfillment partner in SF and LA, to ensure you're over 21, you can indeed receive your packages through contactless delivery.

If your package is coming via FedEx, simply show your ID at a distance and the driver will sign the device for you. If your package is being delivered via Ohi's same-day delivery in SF and LA, you can similarly show your ID through a window or at a distance and the courier will sign for you.

The Product
How do I drink Haus?
We suggest drinking Haus like you'd drink any other spirit -- straight on the rocks, with soda or tonic, or in a simple cocktail, like a spritz.
How should I store Haus?
We recommend storing Haus in a cool, dark place like your countertop, bookshelf or bar cart.
How many drinks does a bottle make?
Our 750ml bottles serve about 10-12 drinks, depending on your pour. Our 200ml bottles serve about 2-3 drinks each.
How do you make Haus?
We source each ingredient from farms we trust (including our own) as well as from purveyors who supply Michelin-starred restaurants.

To make Haus we steep whole fruits, herbs, and botanicals in brandy to extract their flavor. Then we blend our extractions into naturally fermented and distilled grapes, along with a small amount of raw organic cane sugar for stability and texture. Because we use fresh fruits, herbs, and botanicals, you may taste very subtle differences from batch to batch.

Our team creates Haus at our warehouse, right down the road from our farm. Then we bottle and ship it directly to your door.
Does Haus contain gluten or dairy?
Haus is gluten free and vegan. All of our products are free of gluten, dairy, lactose, and casein. If you're interested in learning more about what's inside each bottle, you can find detailed nutrition and ingredient info on each product page, too.
Is Haus organic?
Haus isn't certified organic, but we work hard to use organic fruits, herbs, and botanicals as often as possible. For complete information on our ingredients, click the "Ingredients + Nutrition" link on our product pages.
Are there any allergens in Haus?
None of our products contain allergens like eggs or shellfish. However, we do use coconut in Peach Passionfruit, which is a tree nut, and pink peppercorn in Grapefruit Jalapeño, which is in the cashew family.

If you have a known allergy, we recommend checking the ingredient lists on each product page to make sure you're in the clear, as we use fruits, herbs and botanicals in every aperitif.
Does Haus contain sulfites?
We don’t add any sulfur (or any other preservatives for that matter) in our production process. Our wine base contains a small amount of sulfites that occur from fermentation.
Can sediment occur in Haus?
We only use real fruits, herbs and botanicals to make Haus, so you may see some naturally occurring sediment in your bottle from time to time. If you're a natural wine drinker, this will look familiar. Rest assured, your Haus is still a-okay to enjoy.
Where does the color in Haus come from?
The color in our aperitifs comes from the fruits, herbs, and botanicals that we use to make them. We don’t use any artificial colors - what you see is allllll natural.
Are you going to release any non-alcoholic products?
It's definitely something we're thinking about. Subscribe to our newsletter here to be first to know about them.
Do I need to be 21 years old to buy Haus?
Yep you do. The law's the law, even on the Internet.
What's your return policy?
If you place an order directly from our website and are not a fan of our products, you may reach out within 30 days of purchase and we will issue you a refund.

If you purchase Haus from a retail shop, returns are subject to their individual store policies.
Membership
How much does Haus Membership cost?
Haus Membership pricing is based on the traditional wine club model. There is no cost to join, and all you pay is a discounted price on your bottle allotment.
What's included with a Haus Membership?
Haus Membership includes a discounted monthly shipment of your favorite Haus apéritifs, as well as access to members-only events and exclusive flavor releases. Membership is available in three tiers, starting at $40 per month:

One Bottle
• 1 bottle per month
• Free shipping on all orders
• Access to exclusive apéritifs and members-only events
• $40 per month

Two Bottles
• 2 bottles per month
• 10% off all orders
• Free shipping on all orders
• Early access to exclusive apéritifs and members-only events
• $72 per month

Six Bottles
• 6 bottles per month
• 20% off all orders
• Free shipping on all orders
• First access to exclusive apéritifs and members-only events
• $192 per month
Will I receive a different flavor every month?
While Membership isn't designed to auto-rotate flavors each month, you're able to swap out your monthly flavor selection as much as you'd like. You can change your flavor(s) allocation in your Membership settings. Don't worry, we send you a monthly email reminding you to do this before we ship!
How do I access my membership settings?
First step: create an online account with us. When you login, you’ll be able to access all membership settings and exclusives.
When will my membership bottle(s) ship?
Your membership begins the day you sign up, so you'll immediately have access to perks and flavor exclusives, and your first monthly order will ship within 1 to 3 business days. Your membership cycle is determined by the day you sign up, so if you sign up on the 5th, you'll always be billed on that date with your bottle(s) shipping out in 1 to 3 business days from then.
Can I change my membership payment method?
Of course! Simply edit or add a new card when you are logged into your Haus account.
How do I change my membership tier?
Want more (or less) bottles each month? Send us an email at hello@drink.haus and we’ll get it taken care of.
How do I change my selection?
Easy! You can change the specific apéritif(s) you want in your next shipment by emailing us at hello@drink.haus. Just make sure to make any updates 3 business days before your designated ship date.
What if I only want limited edition apéritifs?
We're flexible, so you're welcome to become a member and leave at any point. By becoming a member, you're committing to at least one month of whichever core flavor and bottle allocation you select. If you happen to join when we're launching a members-only flavor, then you're in luck. You'll have the opportunity to purchase that limited edition flavor in addition to your monthly allocation.
Can I pause or cancel my membership?
We get it, life happens. You can cancel your membership at any time, and rejoin when the time is right. There’s no fee to cancel or (re)join.
Sustainability
How sustainable is Haus?
Sustainability is core to our beliefs as a business.

Our production is powered by 100% clean, renewable energy from The Geysers, a local geothermal power source.

Our materials are sourced responsibly with care for forest conservation throughout the supply chain. Our boxes are made from up to 90% recycled material and are 100% recyclable. The material used that is not from recycled material is a byproduct of milling operations that would otherwise be considered waste.

Our ingredients are responsibly sourced from farmers and purveyors we know and trust. The raw fruits, herbs, and botanicals we use to create Haus are composted once we've extracted their flavors, leaving very little waste.
Are your bottles recyclable?
Yep, our bottles are 100% recyclable. We like to upcycle them too. Try repurposing them for candles, flowers, oil or vinegar, or cocktail syrups.
Other
Where can I try Haus in person?
We're starting to pop up on the menus and shelves of our favorites bars, restaurants, and retailers in California, and look forward to hosting events around the country again soon as well. If you're looking for Haus in a particular city in California, email us at hello@drink.haus and we'll help you out. And you can sign up for our newsletter to be first to know about upcoming events.
Can I place a corporate gifting or wholesale order?
Definitely! To place a gifting order for your team, check out our Corporate Gifting page to get started. We'll help take care of the rest.

For wholesale orders, we currently offer wholesale pricing for licensed bars, restaurants and retailers. Just shoot us an email at wholesale@drink.haus and we'll put together a custom order for you.