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FAQ

If you have any questions or want to learn more about us, check out the FAQ below or write to us directly at hello@drink.haus

The Basics

WHAT IS HAUS, ANYWAY?

Haus is a beverage brand creating better products for the modern drinker. The alcohol industry hasn’t changed in 100 years, so we decided to redesign how it works - from the ingredients we use, to the way we sell our products directly to you.

We’ve started with a line of apéritifs. They’re created with only natural fruits, herbs, and botanicals, and are low-ABV (alcohol by volume) in keeping with apéritif tradition. All of our products are crafted farm-to-bottle by our team in Sonoma, CA, and we make our processes transparent so you know exactly what you’re drinking.

We’re just getting started, so sign up for our newsletter to be the first to know about future products.

WHAT EXACTLY IS AN APÉRITIF?

Apéritifs are liquors with complex flavors that typically come from roots, herbs, and botanicals. They’ve been a big part of European drinking culture for centuries, and they’re becoming more popular in America now too. They’re low-ABV, so their lower alcohol content makes them perfect for sipping throughout the evening on the rocks or with simple mixers like soda or tonic.

WHAT DOES AN APÉRITIF TASTE LIKE?

Aperitifs can taste like all kinds of things. In fact, you’ve probably had an apéritif before and didn’t know it. If you’ve had Campari, an Aperol Spritz, a martini or manhattan, you’ve had an aperitif.

Most apéritifs have a complex, herbaceous taste because they’re made with fruits and botanicals. Some of them are very bitter, and some are very sweet.

We’re a bit biased, but it’s really, really good.

Our products are inspired by European apéritifs, but they’re designed for the American palate. Our first apéritif, Citrus Flower, tastes like—you guessed it—citrus and flowers, while Bitter Clove—inspired by amaro and whiskey— is earthy and herbaceous.

They're not bitter, and have a fraction of the sugar of similar apéritifs. Each of our apéritifs are complex and sophisticated, with flavor notes coming from a variety of real fruits, herbs, and botanicals in the bottle.

WHERE IS HAUS MADE?

Haus is made in Sonoma County, California. We grow ingredients and assemble the recipe in a big barn on our ranch in the Dry Creek Valley, then finish and bottle it in our warehouse down the road in Healdsburg. Then we box it up and ship it to your door.

We oversee every part of the process, from start to finish.

HOW COME I'VE NEVER SEEN LIQUOR FOR SALE ONLINE BEFORE?

Long story short, it’s mostly illegal. Alcohol laws haven’t really changed in almost 100 years, a time long before the Internet came around. They have a lot of catching up to do.

Believe it or not, we’re the first company to do this. Ever.

Because we’re an apéritif and under 24% alcohol (our apéritifs range from 15-20% ABV), we can legally bypass most of the federal restrictions on spirits and sell directly to your door. We can also open our own retail shops and bars (stay tuned).

WHY ARE YOU CHOOSING TO SELL ONLINE INSTEAD OF GOING THROUGH TRADITIONAL DISTRIBUTORS LIKE OTHER ALCOHOL BRANDS?

Our biggest reason—we want a relationship with our customer. If we went through traditional distribution, we’d no longer know who is telling our story and how we’re being served. We’d never get to meet the person drinking us. That just feels wrong.

By selling directly to the drinker, we get to build real relationships with our community and get direct feedback that we can use to build better products. It’s a win for all of us.

HOW CAN I STAY UP TO DATE ON NEW PRODUCTS AND RELEASES?

Sign up for our newsletter at the bottom of this page, or follow us on Instagram or Twitter.

The Product

HOW DO I DRINK HAUS?

We suggest drinking Haus like you'd drink any other spirit-straight on the rocks, with soda or tonic, or in a simple cocktail, like a spritz.

HOW SHOULD I STORE HAUS?

Haus should be stored in the fridge. Our apéritifs are all natural, meaning we only use real ingredients and don't add preservatives. Refrigeration keeps all those natural ingredients extra fresh.

DOES HAUS HAVE AN EXPIRATION DATE?

Nope! Like other liquors, Haus is stable enough to keep around as long as you'd like. We do recommend keeping your bottles refrigerated.

ARE YOU GOING TO RELEASE ANY NON-ALCOHOLIC PRODUCTS?

We are indeed. Subscribe to our newsletter here to be first to know about them.

DO I NEED TO BE 21 YEARS OLD TO BUY HAUS?

For our alcoholic products, yes. The law's the law, even on the Internet.

WHAT'S YOUR RETURN POLICY?

If you're not a fan of our products, just let us know within 30 days of purchase and we will issue you a refund. You can keep your bottle - it makes for a great gift!

Membership

HOW MUCH DOES HAUS MEMBERSHIP COST?

Haus Membership pricing is based on the traditional wine club model. There is no cost to join, and all you pay is a discounted price on your bottle allotment.

WHAT'S INCLUDED WITH A HAUS MEMBERSHIP?

Haus Membership includes a discounted monthly shipment of your favorite Haus apéritifs, as well as access to members-only events and exclusive flavor releases. Membership is available in three tiers, starting at $35 per month:

One Bottle
• 1 bottle per month
• Free shipping on all orders
• Access to exclusive apéritifs and members-only events
• $35 per month

Two Bottles
• 2 bottles per month
• 10% off all orders
• Free shipping on all orders
• Early access to exclusive apéritifs and members-only events
• $63 per month

Six Bottles
• 6 bottles per month
• 20% off all orders Free shipping on all orders
• First access to exclusive apéritifs and members-only events
• $144 per month

HOW DO I ACCESS MY MEMBERSHIP SETTINGS?

First step: create an online account with us. When you login, you’ll be able to access all membership settings and exclusives.

WHEN WILL MY MEMBERSHIP BOTTLE(S) SHIP?

Your membership begins the day you sign up, so you'll receive your first monthly shipment within 3-5 days and immediately have access to events and flavor exclusives. Your membership cycle is determined by the day you sign up, so if you sign up on the 5th, you'll always be billed and receive your monthly bottles within 3-5 days of that date.

CAN I CHANGE MY MEMBERSHIP PAYMENT METHOD?

Of course! Simply edit or add a new card when you are logged into your Haus account.

HOW DO I CHANGE MY MEMBERSHIP TIER?

Want more (or less) bottles each month? Send us an email at hello@drink.haus and we’ll get it taken care of.

HOW DO I CHANGE MY SELECTION?

Easy! You can change the specific apéritif(s) you want in your next shipment by emailing us at hello@drink.haus. Just make sure to make any updates 5 business days before your designated ship date.

WHAT IF I ONLY WANT LIMITED EDITION APÉRITIFS?

We're flexible, so you're welcome to become a member and leave at any point. By becoming a member, you're committing to at least one month of whichever core flavor and bottle allocation you select. If you happen to join when we're launching a members-only flavor, then you're in luck. You'll have the opportunity to purchase that limited edition flavor in addition to your monthly allocation.

CAN I PAUSE OR CANCEL MY MEMBERSHIP?

We get it, life happens. You can cancel your membership at any time, and rejoin when the time is right. There’s no fee to cancel or (re)join.

CAN I SUBSTITUTE AN EXCLUSIVE APÉRITIF FOR MY REGULAR ALLOCATION?

Nope, we don’t offer substitutions for our exclusive apéritif releases. You’ll be able to purchase our limited-edition apéritifs outside of your monthly bottle allocation.

We’ll be adding more apéritifs to our portfolio each year, and you’ll always be able to change up your specific allocation as you go.

Shipping

WHERE DOES HAUS SHIP?

We ship to aaaaalmost all 50 states in the USA. We’re still waiting on Alabama, Arkansas, Delaware, Kentucky, Missouri, Rhode Island, South Dakota, South Carolina and Utah but we’ll have them on board soon (like, in a couple of months soon).

Right now, we only ship within the contiguous United States. Eventually, we hope to be shipped across the world. If you want Haus in your country, we'd love to hear from you. Message us on Twitter or Instagram.

WHEN WILL MY ORDER SHIP?

We process all orders within 1-3 business days, Monday - Friday. Ground shipping to the contiguous states (besides Alabama, Georgia, Kentucky, New Hampshire, Utah, South Carolina and South Dakota — coming soon!) takes 5-7 business days, including processing time.

For ground shipping to AK and HI, please allow 11-15 days for processing and shipping.

If you want to get your order faster (we get it!), we also offer expedited 2-day and overnight shipping. All expedited and overnight orders must be placed by 1PM PST for same-day processing.

DO YOU OFFER SATURDAY DELIVERY?

FedEx will deliver on Saturdays if your order is shipped to a residential address. We cannot guarantee Expedited or Overnight shipping will deliver on a Saturday if you're shipping to a business address.

HOW MUCH DOES SHIPPING COST?

We offer free FedEx ground shipping on all orders over $50. For any order under $50, ground shipping is just $5. We also offer FedEx Expedited (2-Day) and FedEx Overnight shipping. These prices are calculated at checkout.

CAN I GET MY ORDER THROUGH SAME-DAY DELIVERY?

If you live in San Francisco or Los Angeles counties, you sure can. You'll automatically see if your address is eligible for same-day delivery once you enter your zip code at checkout. We hope to roll this out for more cities in the future.

HOW DOES SAME-DAY DELIVERY WORK?

If your address is eligible for same-day delivery in SF or LA, you'll have the option to select "Free Same Day Delivery by Ohi" on the shipping page of our checkout flow. Same-day delivery is free for orders over $50.

Monday through Friday, you'll have the option to select rush 2-hour delivery. On Saturday and Sunday, orders placed will be delivered between 6 and 10pm PT. We accept same-day delivery orders up until 7pm PT, 7 days a week. If you place an order after 7pm PT, your bottles will be delivered the following day.

DO I NEED TO SIGN FOR MY ORDER?

Yes. Bummer we know, but it’s the law. However, another adult can sign for you — so if it’s going somewhere with a receptionist (like your office) or a doorman (like your apartment building) you’re all set.

Otherwise, make sure you or somebody over 21 is home on the day it’s supposed to arrive, or it’ll get returned to us — and nobody wants that.

Other

WHAT SAFETY MEASURES HAVE YOU IMPLEMENTED GIVEN COVID-19?

First off, we know these are uncertain times and hope you and your loved ones are safe. We're taking extra precautions as we keep production and distribution going in our facility in Sonoma County.

Following CDC and WHO guidelines, we've implemented rigorous sanitization of all surfaces in our facility several times a day, our team is making sure that anyone who feels sick (or has had contact with someone who is under the weather) does not enter our facility, and our team members working in the warehouse are keeping hands washed and/or sanitized as frequently as possible.

We're a small team with only a couple folks who have a hand in creating and packaging our products to being with. Currently our co-founders, Woody and Helena, are the ones blending, bottling, and packaging product up before it's picked up by FedEx. The safety of our customers, employees, and their family (they are married with a two year old) is their top priority. And it doesn't hurt that the high-proof we use in Haus doubles as a disinfectant.

Our delivery partners, FedEx and Ohi (for same-day in SF and LA) are taking every possible precaution and heeding the latest recommendations of the CDC, WHO, and local governments to ensure our products are handled and delivered to you safely.

ARE YOU DOING CONTACTLESS DELIVERY?

Yes, absolutely. Yes. While the law requires FedEx and Ohi, our same-day fulfillment partners, to capture the recipient's signature when delivering alcohol, there are some safe workarounds.

If your package is coming via FedEx, simply sign your name on a piece of paper and pass that off to the driver in lieu of signing their device. If your package is being delivered via Ohi's same-day delivery in SF and LA, you can ask our courier to sign on the screen for you.

WHERE CAN I TRY HAUS IN PERSON?

We’ll be having pop-ups and events in major cities soon where you can try Haus in person and meet other members of our community. Sign up for our newsletter to be first to know about upcoming events.

CAN I PLACE A CORPORATE / WHOLESALE ORDER?

We are currently building out a wholesale portal that you can use to make corporate orders for your bar, restaurant, or event. In the meantime, shoot us an email at partnerships@drink.haus and we'll put together a custom order fo you.

HOW CAN I GET IN TOUCH?

Depending on what you're looking for, here's the best way to reach out:

For press inquiries: press@drink.haus

For business or wholesale inquiries: partnerships@drink.haus

For any other questions: hello@drink.haus

HOW SUSTAINABLE IS HAUS?

Sustainability is core to our beliefs as a business.

Our materials are sourced responsibly with care for forest conservation and more. Our boxes are made from up to 70% recycled material and are 100% recyclable. The material used that is not from recycled material is a byproduct of milling operations that would otherwise be considered waste.