FAQ

If you have any questions or want to learn more about us, check out the FAQ below or write to us directly at hello@drink.haus

The Basics

WHAT IS HAUS, ANYWAY?

Haus is a new kind of beverage company, focused on making products for how people drink today. We're starting with alcohol, an industry that hasn't changed since prohibition.

That said, Haus is much more than that. We have many more products in the pipeline - subscribe to our newsletter to be the first to know about them.

Our first product is an aperitif, a low-alcohol liquor that has been popular in Europe for centuries. You drink it like your whiskey or gin—on the rocks, with soda or tonic, or in a simple cocktail.

WHAT DOES AN APERITIF TASTE LIKE?

Aperitifs can taste like all kinds of things. In fact, you’ve probably had an aperitif before and didn’t know it. If you’ve had Campari, an Aperol Spritz, a martini or manhattan, you’ve had an aperitif.

Most aperitifs have a complex, herbaceous taste because they’re made with fruits and botanicals. Some of them are very bitter, and some are very sweet.

We’re a bit biased, but it’s really, really good.

Our products are inspired by European aperitifs, but they’re designed for the American palate. Our first release, Citrus + Flower, tastes like—you guessed it—citrus and flowers. It isn’t bitter, and it has a fraction of the sugar of similar aperitifs. It’s complex and sophisticated with flavor notes coming from a variety of fruits and botanicals in the bottle. It tastes like an $18 summer cocktail muddled by a bartender in Brooklyn, straight out of the bottle.

WHERE IS HAUS MADE?

Haus is made in Sonoma County, California. We grow ingredients and assemble the recipe in a big barn on our ranch in the Dry Creek Valley, then finish and bottle it in our warehouse down the road in Healdsburg. Then we box it up and ship it to your door.

We oversee every part of the process, from start to finish.

HOW COME I'VE NEVER SEEN LIQUOR FOR SALE ONLINE BEFORE?

Long story short, it’s mostly illegal. Alcohol laws haven’t really changed in almost 100 years, a time long before the Internet came around. They have a lot of catching up to do.

Believe it or not, we’re the first company to do this. Ever.

Because we’re an aperitif and under 24% alcohol (we are 15% by volume), we can legally bypass most of the federal restrictions on spirits and sell directly to your door. We can also open our own retail shops and bars (coming your way in 2020, stay tuned).

WHY ARE YOU CHOOSING TO SELL ONLINE OF GOING THROUGH TRADITIONAL DISTRIBUTORS LIKE OTHER ALCOHOL BRANDS?

Our biggest reason—we want a relationship with our customer. If we went through traditional distribution, we’d no longer know who is telling our story and how we’re being served. We’d never get to meet the person drinking us. That just feels wrong.

By selling directly to the drinker, we get to build real relationships with our community and get direct feedback that we can use to build better products. It’s a win for all of us.

HOW CAN I STAY UP TO DATE ON NEW PRODUCTS AND RELEASES?

Sign up for our newsletter here, or follow us on Instagram or Twitter.

The Product

HOW DO I DRINK HAUS?

We suggest drinking Haus like you'd drink any other spirit-straight on the rocks, with soda/tonic or in a simple cocktail. You can see some of our favorite recipes here.

DOES HAUS HAVE AN EXPIRATION DATE?

Nope! Like other liquors, Haus is stable enough to keep around as long as you'd like. That said, because we don't use any artificial preservatives, we suggest refrigerating it once you open it to keep it fresh and tasty.

ARE YOU GOING TO RELEASE ANY NON-ALCOHOLIC PRODUCTS?

We are indeed. Soon. Subscribe to our newsletter here to be first to know about them.

DO I NEED TO BE 21 YEARS OLD TO BUY HAUS?

For our alcoholic products, yes. The law's the law, even on the Internet.

Shipping

WHERE DOES HAUS SHIP?

We ship to aaaaalmost all 50 states in the USA. We’re still waiting on Texas, Georgia, Kentucky and South Dakota, but we’ll have them on board soon (like, in a couple of months soon).

WHEN WILL MY ORDER SHIP?

Within 1-3 business days of placing your order. No lollygagging here folks.

HOW MUCH DOES SHIPPING COST?

We offer free ground shipping on all orders over $50. For any order under $50, ground shipping is just $5.

Right now, we only ship within the United States. Eventually, we hope to be shipped across the world. If you want Haus in your country, we'd love to hear from you. Message us on Twitter or Instagram.

DO I NEED TO SIGN FOR MY ORDER?

Yes. Bummer we know, but it’s the law. However, another adult can sign for you — so if it’s going somewhere with a receptionist (like your office) or a doorman (like your apartment building) you’re all set.

Otherwise, make sure you or somebody over 21 is home on the day it’s supposed to arrive, or it’ll get returned to us — and nobody wants that.

Other

WHERE CAN I TRY HAUS IN PERSON?

We’ll be having pop-ups and events in major cities soon where you can try Haus in person and meet other members of our community. Sign up to our newsletter to be first ot know about our next event.

We’re also planning to open our own retail shops and bars in 2020. Stay tuned.

CAN I PLACE A CORPORATE / WHOLESALE ORDER?

We are currently building out a wholesale portal that you can use to make corporate orders for your bar, restaurant, or event. In the meantime, shoot us an email at partnerships@drink.haus and we put together a custom order fo you.

HOW CAN I GET IN TOUCH?

Depending on what you're looking for, here's the best way to reach out:

For press inquiries: press@drink.haus
For business or wholesale inquiries: partnerships@drink.haus
For any other questions: hello@drink.haus

Sustainability

How sustainable is Haus?

Sustainability is core to our beliefs as a business.

Our materials are sourced responsibly with care for forest conservation and more. Our boxes are made from up to 70% recycled material and are 100% recyclable. The material used that is not from recycled material is a byproduct of milling operations that would otherwise be considered waste.